Privacy Policy Medicrest Ltd Care Homes
Medicrest Ltd and our care homes respect your privacy. Learn how we collect, use, and protect personal data in line with UK GDPR and the Data Protection Act.
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Privacy Policy
Last updated: 15 October 2025Medicrest Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we use and protect your data when you visit our website, contact us, or use our care services.
1. Who We Are
Medicrest Ltd is the holding company for our group of care homes. We provide high-quality residential and nursing care across our homes listed below.
Morven House
48 Uplands Road, Kenley, CR8 5EF
Homelands Nursing Home
Horsham Road, Cowfold, West Sussex, RH13 8AJ
Acorn Lodge
14 Abbots Lane, Kenley, Surrey, CR8 5JH
Acorn House
63 Hayes Lane, Kenley, Surrey, CR8 5JR
Medicrest Ltd (Head Office)
Email: [email protected]
Company Registration Number: 03077781
2. The Information We Collect
We may collect and process the following information:
- Personal details – such as your name, address, phone number, and email
- Enquiry details – information you provide when contacting us or visiting our homes
- Health and care information – if you or your relative receive care from us
- Employment data – if you apply for a job (CVs, qualifications, references)
- Technical data – such as your IP address, browser type, and how you use our website (via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries or requests
- Provide safe and effective care services
- Process job applications and manage employment
- Improve our services and website
- Comply with legal or regulatory requirements (e.g. CQC, NHS, local authorities)
We only process your data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4. Sharing Your Information
We may share personal data with:
- Healthcare professionals and local authorities (for care delivery)
- Regulators such as the Care Quality Commission (CQC) or the NHS where required
- Our IT, website, and service providers who support our operations
- Law enforcement or government agencies where required by law
We will never sell your personal data.
5. Cookies and Website Data
Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings.
6. How Long We Keep Your Information
We keep personal data only as long as necessary for the purpose it was collected. For example:
- Care records – usually 8 years after the last entry (or longer if legally required)
- Job applications – up to 12 months if unsuccessful
- General enquiries – up to 12 months
After that, we securely delete or anonymise your data.
7. Keeping Your Data Safe
We use appropriate security measures to protect your information, including secure servers, encryption, restricted access, and staff training on confidentiality and data protection.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the data we hold about you
- Ask us to correct or delete your information
- Withdraw consent (where applicable)
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise your rights, please contact us at [email protected].
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top of the page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Medicrest Ltd
Email: [email protected]
Registered Office: 104 High Street, West Wickham, Kent, BR4 0NF
Our Care Homes:
- Morven House, 48 Uplands Road, Kenley, CR8 5EF
- Homelands Nursing Home, Horsham Road, Cowfold, West Sussex, RH13 8AJ
- Acorn Lodge, 14 Abbots Lane, Kenley, Surrey, CR8 5JH
- Acorn House, 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Family-run with a dedicated care team – no agency staff.
You will be greeted by the same smiley faces every morning.
At Acorn House, we assign each resident a dedicated carer responsible for their well-being. Every member of our care home, from the care workers to the garden and kitchen staff, has passed a rigorous vetting process. We prioritise resident safety and care 100% of the time and strive to build genuine, trusting relationships with supporting relatives and friends. By understanding your needs, we can better personalise our care services.
Enjoy a friendly family environment with a team you can trust.
Healthy home-cooked meals at any time.
We take pride in delivering healthy, nutritious home-cooked food to our residents.
A healthy diet is crucial in supporting the body’s immune system, energy levels and overall well-being. Our passionate kitchen team prepare balanced meals to suit all dietary needs, ensuring every meal is both nutritious and delicious. At Acorn House, we take pride in offering our residents a variety of fresh, wholesome meals each day that help keep them happy, nourished and feeling their best! Click to view a sample menu.
When it comes to nutrition, you can rely on our kitchen to deliver.
Welcome Home – be a part of our community.
You don’t need an appointment to visit Acorn House Care Home in Kenley, Surrey.
Come whenever you feel ready, meet the team and our residents. Someone will always be available to greet you and show you around.
If, however, you would like to meet our Care Manager, it is advisable to let us know you are coming. This way, we can ensure her availability - so as not to keep you waiting.
Are there public transport routes nearby?
Yes. Kenley Railway Station and local bus services are only a ten-minute walk from Acorn House.
Schedule a Visit
Speak to a friendly member of staff.
When you call our care home in Surrey, you can expect a genuine, warm and personal welcome. Someone will answer your questions and guide you through everything you need to know. Whether you're exploring care home options for yourself or on behalf of a loved one, our knowledgeable and experienced carers are here to help.
Arrange a Trial Stay at Acorn House Care Home.
Join us for a few days, a week or more - it is entirely up to you. All residents undergo a preassessment before arriving. If, however, the new resident is unable to communicate with us in person, we will gladly speak to a trusted family member or representative.
Call Acorn House Care Home in Surrey on
We look forward to hearing from you.