Privacy Policy

Last updated: 15 October 2025

Medicrest Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we use and protect your data when you visit our website, contact us, or use our care services.

1. Who We Are

Medicrest Ltd is the holding company for our group of care homes. We provide high-quality residential and nursing care across our homes listed below.

Medicrest Ltd (Head Office)
Email: [email protected]
Company Registration Number: 03077781

---

2. The Information We Collect

We may collect and process the following information:

• Personal details – such as your name, address, phone number, and email
• Enquiry details – information you provide when contacting us or visiting our homes
• Health and care information – if you or your relative receive care from us
• Employment data – if you apply for a job (CVs, qualifications, references)
• Technical data – such as your IP address, browser type, and how you use our website (via cookies)

---

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries or requests
• Provide safe and effective care services
• Process job applications and manage employment
• Improve our services and website
• Comply with legal or regulatory requirements (e.g. CQC, NHS, local authorities)

We only process your data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

---

4. Sharing Your Information

We may share personal data with:

• Healthcare professionals and local authorities (for care delivery)
• Regulators such as the Care Quality Commission (CQC) or the NHS where required
• Our IT, website, and service providers who support our operations
• Law enforcement or government agencies where required by law

We will never sell your personal data.

---

5. Cookies and Website Data

Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings.

---

6. How Long We Keep Your Information

We keep personal data only as long as necessary for the purpose it was collected. For example:

• Care records – usually 8 years after the last entry (or longer if legally required)
• Job applications – up to 12 months if unsuccessful
• General enquiries – up to 12 months

After that, we securely delete or anonymise your data.

---

7. Keeping Your Data Safe

We use appropriate security measures to protect your information, including secure servers, encryption, restricted access, and staff training on confidentiality and data protection.

---

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the data we hold about you
• Ask us to correct or delete your information
• Withdraw consent (where applicable)
• Object to or restrict certain types of processing
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us at [email protected].

---

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top of the page.

---

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact: