Acorn House Care Home in Surrey - How We Work

Every new resident is required to do a preassessment, which allows us to gather all the information needed to create a personalised care plan. We understand that it is not always medically possible for some residents to communicate their needs in person, so we'll gladly speak to a trusted family member or representative instead.

Following the preassessment, our care team will begin preparing for your arrival. With great attention to detail, we do everything to ensure a clean, warm and welcoming environment for every new resident who joins our Acorn House family.

The most senior staff member on duty will oversee the following preparations:

Pre-Admission Checks
Before a new resident moves into Acorn House, all pre-admission requirements must be met according to our care home policies and the care plan created during the preassessment.

Personal Approach
All carers are briefed on the new resident’s preferred form of address before their arrival and personal belongings are thoughtfully positioned in private rooms.
We want you to feel at home with us at our care home in Surrey.

Immaculately Clean
Our fully trained cleaning staff ensure the highest standards of cleanliness in all private and communal areas throughout Acorn House Care Home. Residents’ rooms are kept clean, properly aired, and freshly set with clean bed linen and towels.

Year-Round Warmth
At Acorn House Care Home, we pay close attention to room temperature in every room, ensuring year-round comfort and warmth for our residents, regardless of the weather. Private rooms offer optimal warmth and comfort, with staff remaining available to adjust according to individual preferences.

Safety and Quality Assurance
All electrical systems, such as the call button, lighting, power outlets and television are checked to ensure full working order, and furniture is assessed to ensure quality condition. We pay close attention to the details of the care plan, ensuring that strategically placed mobility aids and assistive devices are provided as agreed.

We continuously monitor all aspects of our residents’ comfort and safety.

Preparing for your arrival is an important part of what we do at Acorn House. Our goal is to ensure every new resident is welcomed into a positive, clean and familiar home environment from the get-go.

Welcome home!

Following a warm welcome by the most senior staff member on duty, you will be escorted to your new room. While you settle in, we’ll give you some time and arrange refreshments for you to unwind with. When you are ready, we’ll take a moment to cover a few details, such as the storage of valuables, insurance, meal arrangements and our complaints procedure.

Once that’s done, and if you feel up to it, we will gladly give you a tour of your new home and introduce you to a few of the residents. If not, don’t worry! We’ll go at a time that suits you.

Our relaxed approach means we go at a pace you feel comfortable with.

Every resident is paired with a kind, compassionate carer dedicated to their well-being. At our care home in Surrey, we provide ongoing emotional support to residents and their families, ensuring nobody ever feels alone in our care.

We're all family here; there is always someone you can talk to.