Acorn Lodge is a family-run care home in Surrey with a permanent staff of over forty professionals.
We don't employ agency staff here; we strive to create a friendly, familiar space where everyone feels safe and valued.
We want you to feel at home from the moment you arrive.
Before welcoming a new resident, we do a pre-assessment to understand their care needs.
We recognise that, at times, it may not be possible for a prospective resident to speak with us directly due to health reasons.
In these cases, we're happy to liaise with a trusted family member or carer who can speak on their behalf.
We take great pride in preparing for each arrival, from thoughtfully placing personal belongings in private rooms to thoroughly briefing our care team - we do everything we can to ensure residents experience a smooth transition into Acorn Lodge.
We believe in a warm, personalised approach to elderly care that ensures residents receive precisely what they need at the appropriate times throughout each day. A pre-assessment will be carried out with the prospective resident or trusted representative to determine the care requirements and create a tailored care plan.
After the pre-assessment, we get straight to work preparing. With excellent attention to detail, we go to great lengths to ensure a positive transition into Acorn Lodge.
Pre-Admission Checks
Before a new resident arrives, the most senior staff member on duty will ensure all pre-admission requirements have been met. It is important to us that everything is in place and ready. Pre-admission checks are based on professional care home standards, our in-house residential care policies, and the tailored care plan created during the pre-assessment.
Care Team Briefing Process
At Acorn Lodge, we work closely with our residential care team to create a friendly and familiar space. All members are
briefed before the arrival of a new resident, informing them of their preferred name and care requirements.
Feel at home from the moment you arrive.
Airy, Freshly Cleaned Rooms
Private rooms are deeply cleaned to the highest standard before the arrival of a new resident. Our fully trained in-house cleaning staff will air and prepare your room with freshly washed bed linen and towels.
Warmth and Comfort
Acorn Lodge maintains a warm, comfortable environment all year round, regardless of the weather. We pay close attention to our residents and their requirements, ensuring nobody ever goes without. If you feel cold, we’ll adjust the temperature in your room accordingly.
Your comfort is our responsibility.
Safety and Quality Assurance
All electrical systems, such as the call button, lighting, power outlets and television, are checked to ensure full working order, and furniture is assessed to ensure quality condition. We pay close attention to the details of the care plan, including strategically placed mobility aids and assistive devices as agreed. We continuously monitor all aspects of our residents’ safety during their stay.
Choose Acorn Lodge residential care home in Kenley, Surrey – we are looking forward to hearing from you.
Once a new resident has been welcomed in and escorted to their new room, there will be plenty of time to settle in while we go and fetch refreshments. At a suitable time, we’ll take a moment to cover a few details, such as the storage of valuables, insurance, meal arrangements and our complaints procedure. If you fancy a tour of the home and meeting a few of the residents, we are happy to take you whenever you are ready.
Everyone is like family here; we all support one another wherever possible.
Acorn Lodge is among Kenley and Surrey's best residential care homes. We provide ongoing psychological and emotional support to residents and their families during this sensitive time. Here, every resident is paired with a qualified, experienced carer dedicated to their well-being.
There is always someone here to support you.
Every Acorn Lodge resident is aware of our feedback procedures and what they entail. In our care, residents and family members are welcomed at quarterly meetings and urged to offer ideas and suggestions for improvement.
We tailor our service to suit your needs, but if you’re dissatisfied, the first person to speak to is the Care Manager. If unavailable, the most senior staff member on duty will assist you. The manager will acknowledge your concerns within 72 hours, and we will document the issue, detailing the steps we will take to address it.
If our response does not fully resolve your concerns, we encourage you to reach out to our Inspectorate for further assistance.
At Acorn Lodge, we operate a strict no-agency-staff policy that ensures safe, familiar and consistent care to residents. Here, every resident is paired with a named carer with whom they can build a trusting relationship. We go to great lengths to see our residents smile and look forward to seeing them each day at our residential care home in Kenley.
There is something very special about getting to know our residents; we look forward to each new day.
One of the best benefits of moving into residential care is that you no longer need to worry about household chores such as cooking and cleaning. Whether you want a specific meal prepared by our kind, efficient kitchen staff or a regular laundry and room cleaning service tailored to your needs, we’ll take care of it all.
While Acorn Lodge offers a peaceful countryside location, nothing is too far from home. Whether shopping at Purley High Street or enjoying a stroll with friends across some of Britain’s most beautiful and ecologically significant green spaces, such as Kenley or Riddlesdown Common, there really is something for everyone here.
Central London is less than 40 minutes by train!
We invite you to meet our team and residents at any time - no appointment is required. If you'd like to meet our Care Manager, it's best to let us know you are coming so we can ensure her availability.
Yes. Kenley Railway Station and local bus services are only a ten-minute walk from Acorn Lodge.
Schedule a Visit
Join us for a few days, a week or more - it is entirely up to you. All residents undergo a preassessment before arriving. If the prospective resident is unable to communicate due to health reasons, we will gladly speak to a trusted family member or representative.
We look forward to hearing from you.
Call 020 8660 0983