Surrey Residential
Care Reviews – Acorn Lodge

“My dad has been a resident here since 30th January 2025. I noticed on my last visit that he is happy there. He is still singing and happy go lucky. Dad's complex condition is healthier. The staff members are always cheerful and caring. Dad's leg sores are getting better. I would like to say a big thank you to all the staff at Acorn Lodge for the wonderful care they provide for my dad. Thank you everyone.”

– Dolores E. (Daughter of Resident)

“Acorn Lodge looks after and cares for my cousin so well. The carers are so caring and always have the time to discuss anything that needs to be discussed whether it's health, or well being.”

– Loraine W. (Cousin of Resident)

“I am very happy with my grandmother's care home. Since my grandmother arrived here, she has been well looked after, always well fed and always clean. The staff have been amazing, always friendly and polite. I myself give the care home 10 out of 10.” 

– V.S. (Granddaughter of Resident)

“My husband is well cared for. He is happy and settled. Carers make him feel at home and comfortable. We as a family are very content with the care he gets. Thanks to the personnel working in this care home.”

– M.S. (Wife of Resident)

“The staff at Acorn Lodge are all pleasant, respectful, polite and very caring. My grandfather is in good hands and our minds are at peace knowing he is being properly looked after. The home is clean and the food (according to my grandfather) is extremely good. Thank you to all at Acorn Lodge and God bless you all.”  

– K.A. (Grandson of Resident)

“Thank you to the kind staff who organised our mother's 90th birthday. We appreciate how nice and clean the visitor's room is now. Thank you for hosting us to have a lovely birthday tea party. Also for the great annual summer BBQ party. Thank you for looking after her so well.”  

– Lucy C. (Daughter of Resident)

“My father is very happy and well cared for by the friendly staff. He enjoyed the annual barbecue, the delicious food and great entertainment.” 

– L.F. (Son of Resident)

“My mum has been at Acorn Lodge for around 4 months now and I couldn't be any more pleased with the care she has received. The staff are friendly and extremely patient/considerate of my mum's needs. She is always clean and well-presented, she is eating well and seems so much happier now. There are lots of activities for the residents and regular on-site visits from dentists/hairdressers. The management is very responsive to any queries and it's clear they care for the residents. Thank you!” 

– Angela E. (Daughter of Resident)

“Arrived at Acorn Lodge on 12th January 2024 - the managerial staff warmly welcomed me (and my niece who accompanied me to see me safely settled in at Acorn Lodge) with sandwiches and cups of tea for both of us which was very appreciated. We were seated in two comfortable chairs to relax whilst we had a chance to take in where we had come. I was shown my room which was delightful and very soon discovered Acorn Lodge had an excellent staff to keep our spirits satisfied. The carers have long days and nights to attend to the residents who need them but deal with this. A lovely service is offered and this too is appreciated.” 

– J.W. (Resident)

“The staff at Acorn Lodge are very welcoming and consider the residents as their own. They treat the residents with the utmost respect and care. They are very attentive to the resident's needs. Acorn Lodge is maintained and cleanliness is to a high standard. Staff have made all efforts to make Acorn Lodge feel like an actual home to which residents are more than comforted as opposed to feeling clinical. Thank you for all the efforts put into caring for my grandfather.” 

– K.A. (Granddaughter of Resident)

“The care home is clean, neat and tidy with a cosy 'home' feel. The staff are always welcoming, there are no set visiting hours which I feel gives confidence in the continued high standard that I know.” 

– J.F. (Daughter of Resident)

“Excellent staff. Very helpful. My dad's very happy and in good hands. Clearly, the staff at Acorn Lodge Care Home are great at what they do.”  

– E.D. (Son of Resident)

“I came to the summer barbecue, and it was lovely, good food and great entertainment. I love all the staff here - so nice to my mum. I cannot fault them. Mum always looks clean and tidy, with clean nails, etc.”  

– Lindsay M. (Daughter of Resident)

“Staff all know my father well and take care of all his needs. He seems to be settling well, and I would like to thank management and staff for making this possible.”  

– Andrew P. (Son of Resident)

“I feel it is very well-managed, genuinely caring staff and I get the impression that each member of staff knows exactly what they can and can't do. If they "can't do" they will immediately consult the manager on duty. They are always polite and most helpful. In short - well-trained.”  

– A.R. (Sister of Resident)