Privacy Policy
Medicrest Ltd Care Homes
Medicrest Ltd and our care homes respect your privacy. Learn how we collect, use, and protect personal data in line with UK GDPR and the Data Protection Act.
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Privacy Policy
Last updated: 15 October 2025Medicrest Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we use and protect your data when you visit our website, contact us, or use our care services.
1. Who We Are
Medicrest Ltd is the holding company for our group of care homes. We provide high-quality residential and nursing care across our homes listed below.
Morven House: 48 Uplands Road, Kenley, CR8 5EF
Homelands Nursing Home: Horsham Road, Cowfold, West Sussex, RH13 8AJ
Acorn Lodge: 14 Abbots Lane, Kenley, Surrey, CR8 5JH
Acorn House: 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Medicrest Ltd (Head Office)
Email: [email protected]
Company Registration Number : 03077781.
2. The Information We Collect
We may collect and process the following information:
- Personal details – such as your name, address, phone number, and email
- Enquiry details – information you provide when contacting us or visiting our homes
- Health and care information – if you or your relative receive care from us
- Employment data – if you apply for a job (CVs, qualifications, references)
- Technical data – such as your IP address, browser type, and how you use our website (via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries or requests
- Provide safe and effective care services
- Process job applications and manage employment
- Improve our services and website
- Comply with legal or regulatory requirements (e.g. CQC, NHS, local authorities)
We only process your data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4. Sharing Your Information
We may share personal data with:
- Healthcare professionals and local authorities (for care delivery)
- Regulators such as the Care Quality Commission (CQC) or the NHS where required
- Our IT, website, and service providers who support our operations
- Law enforcement or government agencies where required by law
We will never sell your personal data.
5. Cookies and Website Data
Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings.
6. How Long We Keep Your Information
We keep personal data only as long as necessary for the purpose it was collected. For example:
- Care records – usually 8 years after the last entry (or longer if legally required)
- Job applications – up to 12 months if unsuccessful
- General enquiries – up to 12 months
After that, we securely delete or anonymise your data.
7. Keeping Your Data Safe
We use appropriate security measures to protect your information, including secure servers, encryption, restricted access, and staff training on confidentiality and data protection.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the data we hold about you
- Ask us to correct or delete your information
- Withdraw consent (where applicable)
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at [email protected].
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top of the page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Medicrest Ltd
Email: [email protected]
Registered Office: 104 High Street, West Wickham, Kent, BR4 0NF
Our Care Homes:
- Morven House, 48 Uplands Road, Kenley, CR8 5EF
- Homelands Nursing Home, Horsham Road, Cowfold, West Sussex, RH13 8AJ
- Acorn Lodge, 14 Abbots Lane, Kenley, Surrey, CR8 5JH
- Acorn House, 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Every resident is paired with a carer they can trust.
Here, we don’t employ agency staff.
We believe strongly in the benefits of our own dedicated staff.
At Acorn Lodge, we operate a strict no-agency-staff policy that ensures safe, familiar and consistent care to residents. Here, every resident is paired with a named carer with whom they can build a trusting relationship. We go to great lengths to see our residents smile and look forward to seeing them each day at our residential care home in Kenley.
There is something very special about getting to know our residents; we look forward to each new day.
Stress-free living with delicious, healthy home-cooked meals.
Lead the lifestyle you want without the pressures of everyday life.
One of the best benefits of moving into residential care is that you no longer need to worry about household chores such as cooking and cleaning. Whether you want a specific meal prepared by our kind, efficient kitchen staff or a regular laundry and room cleaning service tailored to your needs, we’ll take care of it all.
Ask us anything or visit anytime!
There is always someone here to welcome you and show you around.
Are you exploring residential care homes in your area?
While Acorn Lodge offers a peaceful countryside location, nothing is too far from home. Whether shopping at Purley High Street or enjoying a stroll with friends across some of Britain’s most beautiful and ecologically significant green spaces, such as Kenley or Riddlesdown Common, there really is something for everyone here.
Central London is less than 40 minutes by train!
We invite you to meet our team and residents at any time - no appointment is required. If you'd like to meet our Care Manager, it's best to let us know you are coming so we can ensure her availability.
Are there public transport routes nearby?
Yes. Kenley Railway Station and local bus services are only a ten-minute walk from Acorn Lodge.
Schedule a Visit
Arrange a Trial Stay at Acorn Lodge Residential Care Home.
Join us for a few days, a week or more - it is entirely up to you. All residents undergo a preassessment before arriving. If the prospective resident is unable to communicate due to health reasons, we will gladly speak to a trusted family member or representative.
Call Acorn Lodge Residential Care Home on
We look forward to hearing from you.