Terms and Conditions of Use
Acorn Lodge
These Terms and Conditions govern your use of the Acorn Lodge website and your relationship with us. Please read them carefully.
Call 020 8660 0983
Terms and Conditions of Use
Last updated: October 2025These Terms and Conditions, together with our Privacy Policy, govern your use of this website (the “Acorn Lodge Site”) and your relationship with Acorn Lodge (“Acorn Lodge”, “we,” “us,” or “our”). Please read them carefully as they affect your rights and obligations under the law. If you do not agree to these Terms and Conditions, please refrain from using the site.
1. Use of the Site
The Acorn Lodge Site is provided for your personal, non-commercial use and is subject to these Terms and Conditions. By accessing or using the site, you agree to be bound by these terms.
2. Amendments
We reserve the right to update or modify these Terms and Conditions at any time for legal, regulatory, or operational reasons. Any changes will be communicated via an announcement on the Acorn Lodge site. Continued use of the site after such changes indicates your acceptance of the revised Terms and Conditions.
3. Intellectual Property
All content on the Acorn Lodge site—including text, graphics, logos, and software—is protected by copyright, trademarks, and other intellectual property rights. You may view and print content for personal use only. You may not reproduce, modify, distribute, or use any content for commercial purposes without prior written consent from Acorn Lodge.
4. Acceptable Use
You agree not to use the Acorn Lodge site for any unlawful, defamatory, abusive, obscene, or otherwise objectionable material, nor to encourage conduct that constitutes a criminal offence or violates applicable laws. You must not disrupt or interfere with others’ use of the site or copy copyrighted content without permission from Acorn Lodge.
5. Site Availability
While we strive to maintain optimal performance, we do not guarantee uninterrupted access to the Acorn Lodge site. Temporary downtime may occur due to maintenance, updates, or unforeseen issues. We will make reasonable efforts to restore service promptly.
6. Limitation of Liability
The Acorn Lodge Site provides general information and resources. While we aim for accuracy and reliability, we do not guarantee the completeness or suitability of the content. If inaccuracies are identified, we will address them as soon as reasonably possible. Our liability is limited to foreseeable losses resulting directly from our breach of these Terms and Conditions. This limitation does not apply to liability for death or personal injury caused by our negligence.
7. Third-Party Links
The Acorn Lodge site may include links to external websites for your convenience. We are not responsible for the content or availability of these third-party sites and do not endorse them.
8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. We aim to resolve disputes amicably, but if necessary, legal proceedings must be initiated within the United Kingdom.
9. Policy Management and Compliance
We are committed to maintaining the highest standards of care, safety, and regulatory compliance. We use Quality Compliance Systems (QCS) to manage all operational policies and procedures, regularly reviewing and auditing them to ensure they remain current and aligned with best practice.
10. International Use
Accessing the Acorn Lodge site from outside the United Kingdom is done at your own risk. You are responsible for compliance with local laws in your jurisdiction.
11. Miscellaneous
- You may not assign or transfer your rights under these Terms and Conditions.
- We may transfer our rights to another entity, provided your rights remain unaffected.
- If we choose not to enforce a breach of these Terms and Conditions, we retain the right to enforce them in the future.
- We are not liable for breaches caused by circumstances beyond our reasonable control.
12. Accessibility
Acorn Lodge is committed to ensuring that our website and services are accessible to all users, including individuals with disabilities. We continually review and improve our environments to promote inclusivity and remove barriers to access.
13. Data Protection (GDPR)
We take your privacy seriously. Acorn Lodge complies with the UK General Data Protection Regulation (GDPR) and all applicable data protection laws. Personal data collected through this site or in the course of our care services is processed lawfully, securely, and transparently. Individuals have the right to access, correct, or request deletion of their personal data at any time.
Acorn Lodge
14 Abbots Lane, Kenley, CR8 5JH
Phone: 020 8660 0983
Email: [email protected]
Acorn Lodge is part of Medicrest Ltd, a care group regulated by the Care Quality Commission (CQC).
© Medicrest Ltd.
Every resident is paired with a carer they can trust.
Here, we don’t employ agency staff.
We believe strongly in the benefits of our own dedicated staff.
At Acorn Lodge, we operate a strict no-agency-staff policy that ensures safe, familiar and consistent care to residents. Here, every resident is paired with a named carer with whom they can build a trusting relationship. We go to great lengths to see our residents smile and look forward to seeing them each day at our residential care home in Kenley.
There is something very special about getting to know our residents; we look forward to each new day.
Stress-free living with delicious, healthy home-cooked meals.
Lead the lifestyle you want without the pressures of everyday life.
One of the best benefits of moving into residential care is that you no longer need to worry about household chores such as cooking and cleaning. Whether you want a specific meal prepared by our kind, efficient kitchen staff or a regular laundry and room cleaning service tailored to your needs, we’ll take care of it all.
Ask us anything or visit anytime!
There is always someone here to welcome you and show you around.
Are you exploring residential care homes in your area?
While Acorn Lodge offers a peaceful countryside location, nothing is too far from home. Whether shopping at Purley High Street or enjoying a stroll with friends across some of Britain’s most beautiful and ecologically significant green spaces, such as Kenley or Riddlesdown Common, there really is something for everyone here.
Central London is less than 40 minutes by train!
We invite you to meet our team and residents at any time - no appointment is required. If you'd like to meet our Care Manager, it's best to let us know you are coming so we can ensure her availability.
Are there public transport routes nearby?
Yes. Kenley Railway Station and local bus services are only a ten-minute walk from Acorn Lodge.
Schedule a Visit
Arrange a Trial Stay at Acorn Lodge Residential Care Home.
Join us for a few days, a week or more - it is entirely up to you. All residents undergo a preassessment before arriving. If the prospective resident is unable to communicate due to health reasons, we will gladly speak to a trusted family member or representative.
Call Acorn Lodge Residential Care Home on
We look forward to hearing from you.