Residential Care Home in Surrey – How We Work

If you are exploring recommended care homes in Kenley (in the London Borough of Croydon) and are interested in learning more about our care services at Morven House, we invite you to call or visit us at any time. Every resident is required to do a pre-assessment with our Registered Care Home or Deputy Manager to determine the type of care needed and whether we can provide it.

We personalise our care services for you.

We want you to feel at home from the moment you arrive at Morven House.

The Registered Care Manager or Deputy Manager will oversee the following preparations:

Pre-Admission Checks
Before a new resident arrives, the most senior staff member on duty will ensure all pre-admission requirements are met. It is important to us that everything is in place and ready. Pre-admission checks are based on professional care home standards, our in-house residential care policies, and the tailored care plan created during the pre-assessment.

Care Team Briefing Process
The care team at Morven House is briefed about the arrival of each new resident and what is required to ensure their care plan is managed efficiently. We do everything necessary to ensure you arrive at a friendly, familiar place that feels like home.

Room Preparation
Arrive at a beautifully clean, freshly aired room tailored to your needs, and with all your belongings neatly positioned with care. All private rooms are deeply cleaned and set with spotlessly clean bed linen and towels.

Warmth and Comfort
Keeping warm is no longer a concern when you choose life at Morven House. We maintain a warm, comfortable and cosy environment all year round regardless of the weather. Our dedicated care team pay close attention to residents and their requirements.

As long as you are safe, warm and happy, we are too.

Safety and Quality Assurance
All electrical systems, such as the call button, lighting, power outlets and television, are checked to ensure full working order, and furniture is assessed to ensure quality condition. We pay close attention to the details of the care plan, including strategically placed mobility aids and assistive devices as agreed.

We continuously monitor all aspects of our residents’ safety at Morven House.

Your first day at Morven House needn’t be stressful. We strive to create a friendly, familiar environment with all the support you need. Enjoy a bit of quiet time, a nice hot meal, or a tour around the home to meet a few of the residents. How you enjoy life here is entirely your choice – we are on call to support you 24 hours a day.

Your first day is a positive beginning.

Once you have been welcomed and escorted to your new room, there will be plenty of time to settle in while we go and fetch refreshments. When suitable, we’ll take a moment to cover a few details, such as the storage of valuables, dietary requirements and our complaints procedure.

If you have any questions, we are always available to answer them.

Morven House is among Kenley and Surrey’s most sought-after care homes for elderly residents over 65. Whether dementia, mental health, physical disability or end-of-life care, our highly vetted and experienced care team are here to support you every step of the way.

At our family-run care home in Surrey, every resident is paired with a named carer they can trust and feel comfortable with.

Every Morven House resident is aware of our feedback procedures and what they entail. In our care, residents and family members are welcomed at quarterly meetings and urged to offer ideas and suggestions for improvement.

We tailor our service to suit your needs, but if you’re dissatisfied, the first person to speak to is the Registered Care Manager. If unavailable, the Deputy Manager will assist you.

We aim to acknowledge your concerns within 72 hours and will document the issue, detailing the steps we are taking to address it. If our response does not fully resolve your concerns, we encourage you to reach out to our Inspectorate for further assistance.