Privacy Policy
Medicrest Ltd Care Homes
Medicrest Ltd and our care homes respect your privacy. Learn how we collect, use, and protect personal data in line with UK GDPR and the Data Protection Act.
Call 020 8660 9093
Privacy Policy
Last updated: 15 October 2025Medicrest Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we use and protect your data when you visit our website, contact us, or use our care services.
1. Who We Are
Medicrest Ltd is the holding company for our group of care homes. We provide high-quality residential and nursing care across our homes listed below.
Morven House: 48 Uplands Road, Kenley, CR8 5EF
Homelands Nursing Home: Horsham Road, Cowfold, West Sussex, RH13 8AJ
Morven House: 14 Abbots Lane, Kenley, Surrey, CR8 5JH
Acorn House: 63 Hayes Lane, Kenley, Surrey, CR8 5JR
Medicrest Ltd (Head Office)
Email: [email protected]
Company Registration Number : 03077781.
2. The Information We Collect
We may collect and process the following information:
- Personal details – such as your name, address, phone number, and email
- Enquiry details – information you provide when contacting us or visiting our homes
- Health and care information – if you or your relative receive care from us
- Employment data – if you apply for a job (CVs, qualifications, references)
- Technical data – such as your IP address, browser type, and how you use our website (via cookies)
3. How We Use Your Information
We use your personal information to:
- Respond to enquiries or requests
- Provide safe and effective care services
- Process job applications and manage employment
- Improve our services and website
- Comply with legal or regulatory requirements (e.g. CQC, NHS, local authorities)
We only process your data where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
4. Sharing Your Information
We may share personal data with:
- Healthcare professionals and local authorities (for care delivery)
- Regulators such as the Care Quality Commission (CQC) or the NHS where required
- Our IT, website, and service providers who support our operations
- Law enforcement or government agencies where required by law
We will never sell your personal data.
5. Cookies and Website Data
Our website uses cookies to help it function properly and to understand how visitors use it. You can control or disable cookies through your browser settings.
6. How Long We Keep Your Information
We keep personal data only as long as necessary for the purpose it was collected. For example:
- Care records – usually 8 years after the last entry (or longer if legally required)
- Job applications – up to 12 months if unsuccessful
- General enquiries – up to 12 months
After that, we securely delete or anonymise your data.
7. Keeping Your Data Safe
We use appropriate security measures to protect your information, including secure servers, encryption, restricted access, and staff training on confidentiality and data protection.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the data we hold about you
- Ask us to correct or delete your information
- Withdraw consent (where applicable)
- Object to or restrict certain types of processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at [email protected].
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the updated date shown at the top of the page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Medicrest Ltd
Email: [email protected]
Registered Office: 104 High Street, West Wickham, Kent, BR4 0NF
Our Care Homes:
- Morven House, 48 Uplands Road, Kenley, CR8 5EF
- Homelands Nursing Home, Horsham Road, Cowfold, West Sussex, RH13 8AJ
- Morven House, 14 Abbots Lane, Kenley, Surrey, CR8 5JH
- Acorn House, 63 Hayes Lane, Kenley, Surrey, CR8 5JR
No agency staff – you'll see the same friendly faces daily.
We do not employ agency staff at Morven House.
Safe, familiar, consistent care.
At Morven House, we are committed to providing consistent, personalised care, which is why we do not employ agency staff. Every resident has a dedicated carer responsible for their well-being, ensuring there’s always someone they can talk to. Whether you need mobility support, dementia or palliative care, we strive to deliver the highest standards in a safe, clean and homely environment.
We spend quality time with our residents.
Home-cooked meals tailored to you.
Deliciously nutritious and catering to all dietary requirements.
You no longer have to worry about cooking every day.
At Morven House, our professional kitchen staff prepare delicious, nutritious meals throughout the day, giving residents the flexibility to enjoy mealtimes whenever they choose.
We cater to all dietary needs, including medical requirements. Click to view a sample menu.
We use quality ingredients for a healthier mealtime experience.
We are looking forward to meeting you.
Visit us or book a trial stay at any time.
Are you looking for residential care just outside of London?
Morven House is nestled in the beautiful countryside town of Kenley, less than 40 minutes away by train from London. If you are exploring care homes in Surrey for yourself or a loved one, do not hesitate to contact us. We’ll answer your questions and guide you through everything you need to know.
We are one big family here; everybody gets along beautifully.
Visit our family-run care home in Kenley at any time. If you’d like to meet our Registered Care or Deputy Manager, it is advisable to give us a call and let us know you’re coming. This way, we can ensure their availability.
Are there public transport routes nearby?
Yes. Kenley Railway Station is only a 15-minute walk, while Purley Station is a little further at 30 minutes (or a 10-minute drive).
Schedule a Visit
Arrange a Trial Stay at Morven House Residential Care Home.
Join us for a few days, a week or more - it is entirely up to you. Before moving into Morven House, each resident must complete a pre-assessment.
If unable to attend due to health reasons, we will visit them at home or in the hospital.
Call Morven House Care Home in Kenley, Surrey, on
We look forward to hearing from you.